Ensure critical technical problem is solved which is raised by branches, dealers via Technical Hotline/Email or customer care system (salesforce.com).
Prepare a case study base on the findings from the field and upload to Principal portal to share with other dealers in order to reduce their diagnostic time.
Monitor and investigate quality issue and provide suggestion to Principal to ensure all the information are reported/highlighted to relevant stakeholders.
Provide support on technical diagnosis to other team when required.
Ensure all the hotline cases are replied within 2 days and closed within 6 days after writing and tele-conversation with relevant parties.
Provide monthly report to superior before 5th of each month.
Execute and monitor campaign on safety recall, technical buletin and service action.