Position Overview
Job Description Responsibilities of the Role:
ETS must have native proficiency in written, read and spoken English. ETS will render the following service for Enquiry calls. Technical Support for devices. Manage complaints and feedback. ETS would need to address complaints from caller up to his/her empowerment. ETS is to capture all relevant caller information and feed it into the CRM. ETS is to work on ad hoc tasks assigned by his/her superior provided that it does not go against the company policy. Fluency and comprehension in the language requirements for the specific point of sale (spoken and written), as verified by a Buyer-approved formal test. Accent neutral verbal communication as verified by a Buyer-approved formal test. Verbal communication skills: strong spoken grammar; able to ask appropriate questions and demonstrate empathy in tone; can communicate with appropriate se...