Position Overview
Company :
Sime Darby Beyond Auto Sdn. Bhd.
Job Purpose
Manage and plan for the Technical Support. Liaise with all the retail technical team to resolve technical matters in the branches / dealers. Ensure dealers follow the aftersales technical guidelines and process developed by SDBA and BYD Principal. Resolve the critical technical issues from the dealers based on the technical report. Provide a high-quality technical report to the BYD Principal for addressing or enhancing unresolved technical issues. Job Content
Liaise with overseas and local suppliers pertaining on mandatory equipment for new / existing Service Dealers operation usage. Conduct accessory evaluation on the quality, durability and functionality based on the field feedback and liaison with supplier to improve the quality. Observe and develop S.O.P to improve the after-sales operation process and te...