A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:

Key Responsibilities:

· Act as the trusted support to the General Manager, managing calendars, meetings, travel arrangements, and correspondence while ensuring effective communication across all hotel departments.

· Serve as a liaison between the General Manager, hotel staff, guests, and external stakeholders.

· Support the General Manager on various projects, ensuring deadlines are met and objectives achieved.

· Coordinate meetings as required, including organizing and attending the weeklies meetings.

· Draft responses to guest questionnaires, concerns, complaints, and other correspondence for the General Manager’s approval.

· Translate communications and assist in representing the General Manager when required

· Prepare complimentary forms, upgrade requests, and gift vouchers as needed.

· Understand the respo...