Responsible for maintaining and enhancing relationship with the allocated customers
Visit customers face to face and build relationships with decision makers, listening to and understanding their needs and business goals.
Advice customers on immediate equipment repair needs, service letters, Product Improvement Programs (PIPs), Product Safety Programs (PSPs), Scheduled Oil Sampling (S.O.S.), and Product Link (PL). Help customers with warranty issues and develop proactive before failure repair strategies.
Consult with customer about equipment, life cycles, maintenance, and replacement budgets and other solutions that will lower their owning and operating costs and support customer success and schedule maintenance, ensuring service technicians and field service know which equipment needs to be seen specifically.