Responsible for managing and resolving queries and orders from specialists, doctors, GPs, and existing clientele, including medical labs and hospitals across Malaysia. This role ensures that all inquiries are addressed promptly, and orders are tracked and traced efficiently, while maintaining high standards of customer service and satisfaction.

Query Management and Order Handling

• Manage incoming calls and inquiries from specialists, doctors in the government sector, and existing clients, providing accurate information and resolving any issues regarding lab services, test results, or procedures.
• Handle orders and requests from existing General Practitioners (GPs), ensuring prompt processing and delivery of services.
• Trace and follow up on existing orders from medical labs, hospitals, and other healthcare institutions to ensure timely delivery and issue resolution.

Customer Support and Relationship Management

• Provid...