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Executive - Quality Analyst_Telemarketing [FWD]

Startek
Location 📍 Malaysia, Malaysia
Posted 📅 June 13, 2026
Work Type ⏰ Full time

Position Overview

We are seeking a detail-oriented and performance-driven Quality Analyst (Telemarketing) to monitor, evaluate, and enhance the quality of outbound sales calls. The ideal candidate will play a key role in ensuring compliance, improving agent performance, and maintaining high standards of customer interaction. This role requires strong analytical skills, a keen ear for detail, and a passion for continuous improvement in a fast-paced, target-driven environment.

Key Responsibilities:
  • Provide comprehensive support to the Operations team to achieve and maintain client targets
  • through accurate and timely analysis.
  • Conduct call monitoring and evaluation to ensure quality and compliance.
  • Investigate and document complaint cases, developing and implementing effective action plans.
  • Retrieve and deliver complaint call records upon client request.
  • Conduct side-by-side coaching for both site Ara and AML HQ to enhance performance.
  • ...
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    Job Details

    Employment Type
    Full time
    📊
    Category
    Information and Record Clerks
    🏠
    Work Arrangement
    On-site
    📍
    Location
    Malaysia, Malaysia