Position Overview
ESSENTIAL DUTIES AND RESPONSIBILITIES Guest Service
- Maintains guest service as the driving philosophy of the operation
- Personally demonstrates a commitment to guest service in responding promptly to guests' needs
- Committed to making every guest is satisfied
- Meets or exceeds guest satisfaction measures
- Ensures hotel standards and services contribute to the delivery of consistent guest service
- Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards
Housekeeping Manager Duties
- Ensure that all guest rooms, public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue.
- Supervise, train, support, and monitor room attendants, turndown attendants, and housemen
- Ensure that housekeeping services are completed in a first-class manner.
- Provide guests with prof...