Position Overview
คำอธิบายงาน
Strategic Leadership & Department Management
Lead the Housekeeping Department as a strategic business unit aligned with resort goals and operational priorities.Establish, communicate, and maintain high housekeeping and service standards across all areas.Align departmental objectives with key resort performance indicators including LQA, ReviewPro (GRI & NPS), CPOR, and guest satisfaction targets.Drive continuous improvement initiatives to enhance operational efficiency and guest experience.Develop long-term departmental plans including annual deep cleaning, preventive maintenance support, refurbishment planning, and operational improvement programs.Plan manpower structure, staffing strategy, and succession planning to support business demands and seasonal trends.Participate in renovation, refurbishment, and FF&E improvement projects related to guestrooms and public areas.Work ...