Housekeeping Responsibilities

• Oversee all housekeeping operations including guest rooms, suites, public areas, and back-of-house spaces
• Ensure consistent adherence to Regent and IHG luxury cleanliness and presentation standards
• Maintain impeccable room readiness, staging, and turn‑down service execution
• Ensure all areas reflect timeless elegance, order, and sensory comfort

Guest Experience & Room Quality

• Ensure every guest room delivers a flawless “first impression” and consistent luxury condition throughout the stay
• Manage VIP rooms, long‑stay guests, and special amenity setups with precision and personalization
• Collaborate with Front Office and Butler teams to anticipate guest preferences
• Handle guest requests and complaints with speed, discretion, and resolution focus
• Lead, train, and inspire a large housekeeping team with a strong luxury service mindset
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