Housekeeping Operations Excellence

• Oversee all housekeeping operations including guest rooms, suites, public areas, and back‑of‑house spaces
• Ensure consistent adherence to Regent and IHG luxury cleanliness and presentation standards
• Maintain impeccable room readiness, staging, and turn‑down service execution
• Ensure all areas reflect timeless elegance, order, and sensory comfort

Guest Experience & Room Quality

• Ensure every guest room delivers a flawless “first impression” and consistent luxury condition throughout the stay
• Manage VIP rooms, long‑stay guests, and special amenity setups with precision and personalization
• Collaborate with Front Office and Butler teams to anticipate guest preferences
• Handle guest requests and complaints with speed, discretion, and resolution focus

Team Leadership & Culture

• Lead, train, and inspire a large housekee...