**Your Day to Day**

+ Team Supervision & Communication​
+ Supervise housekeeping and laundry operations, ensuring smooth coordination across all sections and maintaining clear communication within the department.​
+ Implementation of IHG Standards​
+ Enforce the IHG Way of Clean and Clean Promise across daily routines to uphold brand cleanliness and hygiene standards in all areas.​
+ Quality Control & Inspections​
+ Conduct scheduled inspections of guest rooms, public spaces, and back-of-house areas to ensure cleanliness, maintenance, and readiness meet or exceed guest expectations.​
+ Guest Satisfaction Management​
+ Respond to guest complaints and requests—especially VIPs and returning guests—ensuring timely follow-up and corrective actions to drive high satisfaction.​
+ Inventory & Supply Management​
+ Monitor and maintain adequate stock of linens, amenities, and cleaning supplies while minimizing waste and supporting the resort’s sustainability i...