Position Overview
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Role Purpose/Business Unit:
The Executive Head of Delivery for Vodacom Business (VB) is a senior leadership position responsible for the end-to-end delivery of products and solutions across all Business Units representing total revenue for VB. The role’s mandate is to ensure that all contracted client commitments are delivered per client requirements, timeously, profitably and client satisfied. The role will be responsible for both implementation and post implementation operations contracts, and mitigating delivery risks through robust contract and partner management. The incumbent will be accountable for achieving operational excellence, sustaining client satisfaction, and ensuring compliance with service-level agreements (SLAs) by leveraging internal capabilities and, where necessary, e...