Job Description

Manage front office operations
- Supervise team's delivery of guest services to ensure adherence to organisational standards and procedures
- Coordinate daily front office activities to ensure operational efficiency
- Plan resources and allocate work assignments to team members
- Maintain accurate room status information
- Handle irregularities related to the delivery of front office service
- Supervise upselling procedures to maximise room revenue
- Assist in the check-ins and check-outs of VIP guests and large groups
- Supervise switchboard services and related call services

Drive service and operational excellence
-Monitor and facilitate service responses to guests' requests to ensure timely and appropriate follow-up
- Provide information and recommendations to guests on property's amenities, services and tourism-related activities
- Resolve guests' concerns and feedback to ensure guest satisfaction
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