Create travel experiences that feel premium, seamless, and memorable. In this role, you will shape how customers discover, use, and enjoy Sapphire Lounge benefits across digital channels and in-lounge experiences.
Job summary
As a **Executive director lounge experience** in the **Sapphire lounge team** , you lead the development and execution of Sapphire Lounge marketing, digital, and guest experience strategies. You partner across digital, travel, marketing, analytics, and external agencies to deliver new benefits and improve customer experiences across Chase channels and partner channels. You also lead and develop a team, aligning in-lounge experiences to the Sapphire brand while driving measurable outcomes.
Job responsibilities

+ Lead the strategy and execution for Sapphire Lounge marketing, digital experience, and in-lounge guest experience to deliver new travel benefits.
+ Partner with cross-functional teams across digital, travel, marketing research, brand...