We are seeking a visionary leader to spearhead the strategic transformation of customer service for UOB’s Retail Banking business in Singapore and across the region. This role is pivotal in driving service innovation, operational excellence, and customer‑centricity through technology, governance, and process redesign.

• Lead Strategic Transformation: Define and execute the strategic direction for customer service transformation in Singapore, strengthening service governance, complaint management, and operational excellence to deliver superior customer experiences.
• Champion Service Governance & Journey Mapping: Drive the Singapore Service Committee (PSC) across Cards, Deposits, Wealth, and Loans; align business, operations, and technology teams to deliver service priorities; introduce structured journey‑mapping disciplines to translate NPS and customer insights into actionable improvements, reducing turnaround times and elevating custome...