The Executive Director, Global Technology Service Delivery is a senior leadership role in the Global Technology Solutions (GTS) Enterprise Technology and Architecture team. They are responsible for driving the strategy, governance, and operational excellence of enterprise technology services across the organization. This position oversees global technology platforms, ensuring seamless delivery of end user computing, collaboration platforms, end-user support, and IT service management (ITSM) capabilities.

This role demands technical expertise, strong leadership, and the capacity to drive transformation while ensuring end-user productivity, compliance, and innovation in a regulated pharmaceutical and life sciences setting.

**Essential Functions of the Job:**

**Strategic Leadership & Governance**

+ Define and execute the global technology strategy aligned with business objectives and regulatory requirements.
+ Establish governance frameworks for tech...