Position Overview
Job Description Job Summary:
Manage both Inbound & Outbound - Call, Fax and Letter for Front and Back Office services (S'pore / NZ).
The Responsibilities of the Role:
1. Front Office.
2. CSR will render the following service for enquiry via calls & back office:
Member particular update e.g. address, phone Phone-in redemption Lost/stolen and faulty card request Unsubscribe promotional email / SMS Point adjustment and swap card handling Change/cancel/recovery of partner point transfer Loyalty Program related enquiries and support Handle member queries on redemption status, non- received or lost voucher Handle Form Recovery e.g. incomplete information Handle recovery for rejected requests / return mails, which may include standard letter generation, outbound calls Capture all relevant caller information accurately and feed it into the...