Position Overview
Key Responsibilities and Objectives: - Ensure strict adherence to SLA timelines for CAFM tickets and ensure timely closure while monitoring team compliance and effectiveness.
- Propose and implement process improvement strategies to enhance operational efficiency and overall productivity.
- Foster an inspiring team environment with a culture of open communication and collaboration.
- Delegate tasks effectively and establish clear deadlines for team members.
- Oversee daily operations to ensure smooth workflow and service delivery.
- Track and monitor team performance providing regular updates and reporting key metrics.
- Motivate team members to achieve individual and collective goals.
- Identify training needs andprovide coaching and development opportunities to build team capability.
- Listen to feedback from team members and address conflicts or issues promptly and professionally.
- Recognize and ...