Position Overview
Executive, Customer Experience
Job Responsibilities:
Handle clients’ enquiries via phone, emails, and live chats relating to products, accounts and trading related matters.Communicate directly with clients and encourage trusting relationships.Perform product sales referral and participate in projects to improve workflow process and customer service experience.Develop effective strategies to improve both new and existing campaigns.Foster good working relationships with internal stakeholders and other departments to ensure effective communication and implementation of marketing campaigns.Assist in delivering reports for campaign performance evaluation and reporting. Requirements:
Diploma/Degree in any discipline with certifications in CMFAS modules. (Entry level with no prior work experience are welcome to apply).This role requires UK Shift<...