Position Overview
Job Description Responsibilities of the Role:
Represent the client professionally in all communications with customers, whether through phone, email, chat, walk-ins, or social media, ensuring clarity, professionalism, and a positive experience. Provide timely responses to customer comments, complaints, and inquiries, ensuring issues are addressed and resolved effectively within set KPIs. Collaborate with other teams to investigate and resolve customer complaints, providing solutions that meet or exceed customer expectations. Handle machine returns and refunds in accordance with established procedures and guidelines, ensuring fairness and compliance with business standards. Manage social media messages, comments, and cases (e.g., DOA, SG OBF) to enhance the company’s online presence and reputation. Ensure customer claims and complaints are handled fairly and resolved within agreed timelines. Analyze and measu...