Roles and Responsibilities 

• Handle day to day operations-related tasks for Corporate clients and restaurant vendors
• Identify, analyze and support the improvement of existing business processes to optimize performance
• Ensure customer satisfaction, responsible for minimizing uncertainty within the customer journey
• Develop and manage procedures and workflows to ensure that couriers are delivering the positive experience to corporate clients
• Track order and delivery related metrics
• Assist to design, build and maintain reports to empower the Corporate team to make optimal data-driven decisions
• Optimize fleet operations through innovation and provide support to on-the-ground couriers when required
• Execute related ad-hoc tasks

Qualifications and Requirements

• Bachelor degree holder in related fields, pre...