Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

A CO4 Executive Contact Officer is based in our Southampton Customer Contact Centre with their role to support the direct delivery of services to customers and our internal and external stakeholders.

The role plays a key part in ensuring that our customers receive a consistent high level of service when they escalated their complaints and is vital in ensuring we deliver against our commitment of addressing and resolving customer complaints within 20 working days. They also play a pivotal role is ensuring our time critical 24hr turnaround in addressing & resolving correspondence...