Support and oversee daily outpatient service operations, including patient flow, waiting times, referral turnaround times, appointment scheduling, and resource utilisation to ensure operational efficiency and service quality.
Collaborate with the Outpatient Services team toreview workflows, service processes, and the care environment; propose and implement improvements to optimise service delivery.
Develop, review, and maintain Standard Operating Procedures (SOPs) and ensure accurate documentation of clinical and operational records within hospital IT systems.
Manage and resolve patient service issues, feedback and escalations promptly and professionally, in collaboration withrelevant stakeholders.
Implement and support service improvement initiativesaligned with patient experience, safety, and care outcomes.
Assist in outpatient service audits, quality reviews and accreditation or regulatory co...