Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling
Perform Meeter-Greeter/Navigator role on rotational basis / as applicable
Assist in calling up customers for service / sales interactions
Step out of the branch to meet customers for service / sales discussions occasionally / as applicable
Support Bank’s Digital Transformation initiatives including Connect Penetration and OTC Transaction migration