Duties Assist the Managing Director in the strategic planning, direction, and coordination of all hotel operations. Oversee daily operations across all departments to ensure consistency in ultra-luxury service delivery. Lead, mentor, and develop Heads of Department; conduct performance reviews and succession planning. Champion the hotel’s brand standards, ensuring every guest touchpoint reflects the five-star ethos. Manage and resolve escalated guest complaints with diplomacy, empathy, and swift resolution. Review and analyse operational KPIs, financial performance reports, and guest satisfaction scores. Drive revenue-generating initiatives in collaboration with Sales, Revenue, and F&B teams. Ensure full compliance with all statutory, health, safety, and licensing requirements. Represent the hotel at industry events, VIP functions, and community engagements. Oversee budgeting processes and monitor departmental cost controls. Foster a culture of continuous improvement, innovation, and...