Working hours: 08.30am – 6.00pm (Monday to Friday)

(May be required to work beyond 6pm and during weekends when necessary, only during peak period)

• Provide high quality customer service and professionalism when calling consumers to schedule appointments or for any matters
• Take ownership of managing excel spreadsheets / database including updating schedules, works carried out etc in the system
• Plan and deploy contractors and teams based on the latest updates in the excel spreadsheets / database
• Actively collaborate with various stakeholders and teams when handling issues
• Communicate effectively with consumers and stakeholders to ensure satisfactory and timely resolutions
• Continuously improve and enhance the spreadsheets / database for easier updating of records and generation of various reports
• Generate reports for various stakeholders
• Any other duties as assigned ...