About the Team
The Claims team at Navi is responsible for delivering a fast, transparent, and customer-first claims experience. From initial intimation to final settlementwhether cashless or reimbursementthey manage the end-to-end process with a strong focus on accuracy and turnaround time. The team works closely with the Hospital Partnerships team to streamline coordination and uses data-driven insights and process automation to improve claim resolution speed and customer satisfaction.

About the Role
As an Executive 2, Health Insurance Claims, you will play a critical role in ensuring customers experience a smooth and transparent journey during their claims process. You will be the voice of the customer within Navi, owning their end-to-end claim journeyfrom admission intimation to final settlementwhile collaborating with multiple stakeholders such as doctors, hospitals, field investigators, and internal business teams.
Your role requires empathy, high ownership, and ...