Automobile Technician

About the Company:

Our client is a leading Indian multinational ride-sharing company with operations in various business verticals including financial services and cloud kitchens.

Role: Automobile Technician

Responsibilities:

Customer Handling

Warmly welcome and assist customers with service requests

Gather and update customer feedback in the system

Communicate effectively with customers regarding repair updates

Diagnosis

Analyze and diagnose scooters to determine necessary repairs

Document diagnosis reports in the Workshop Management System (Getafix)

Perform necessary repairs and conduct final inspections based on customer requirements

System Handling

Track customer complaints in Zendesk and provid...