Job Description: Service Advisor

Job Summary

We are looking for a customer-focused Service Advisor who will act as a key link between customers and the workshop team. The role involves handling service bookings, understanding vehicle issues, coordinating repairs, and ensuring a smooth service experience while maintaining high customer satisfaction

Key Responsibilities

Customer Interaction & Service Booking

• Greet customers and schedule service appointments
  

• Understand customer concerns and vehicle-related issues
  

• Explain service requirements, repair options, timelines, and costs
  

Job Card Preparation & Workshop Coordination

• Prepare accurate job cards / work orders
  

• Communicate repair and maintenance requirements to technicians