Job Responsibilities:

• Perform remote / onsite support to end users on IT products and services
• Manage email / hotline for support requests.
• Manage hardware / software patching
• Provides remote / onsite support for IT needs.
• Provide support for key field service activities in line with customers’ requirements.

· Create and update tickets promptly and accurately.

· Provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues

· Handling customer escalations with support from Level 2 as needed.

· Any ad-hoc duties as assigned.

· Support VIP users

· Manage onsite engineers and deployment

· Provide documentation update

· Work with relevant team on reports.

Job Requirements:

• Minimum diploma in IT or related
• 5 years of...