Service Operations Specialist

Key Responsibilities

(1) Service Operations Management

- Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints.

- Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience.

(2) Service Channel Management

- Manage and optimize offline service channels, such as 2B/2C on-site repair, postal-repair, etc.

- Monitor and analyze the performance of offline service channels, improve service quality.

- Customer and Supplier management, be responsible for service supplier capability improvement, to finally support customer satisfactory.

(3) Data Analysis and Reporting

- Collect and analyze data related to offline services, including service KPI and customer satisfaction to support decision-making.

- Generate regular operational reports and present upd...