**About this role:**

Wells Fargo is seeking an Escalations Associate. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

**In this role, you will:**

+ Research and resolve escalated inquiries and complaints including review of in process, closed, or cancelled single loan or credit exceptions, applications, claims, files or online transactions
+ Determine appropriate course of action by conducting investigative steps to identify the issues, research product information, and process complex or corrective transactions online
+ Review escalated inquiries and complaints that require special handling, process complex or corrective transactions online, and ensure resolution or negotiation of sensitive and time critical matters<...