**Description**
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As an **Escalation Support Specialist** (specializing in the automotive industry) working **hybrid** in **Allen Park, MI** , you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
**What You’ll Be Doing**
The **Escalation Support Specialist** plays a vital role in delivering a smooth and reliable experience for customers using connected vehicle services. In this position, you’ll troubleshoot and resolve complex technical issues, act as a point of escalation for customer concerns, and collaborate closely with both internal teams and external partners to provide timely, effective solutions.
You’ll be part of a team dedicated to creating innovative, integrated customer experiences through connected technologies. By leveraging over-the-air (OTA) updates and advanced digital pla...