Escalation Executive (Customer Service)

Location: Federal Territory of Kuala Lumpur, Malaysia

About Atome Financial

Headquartered in Singapore, Atome Financial builds a world‑class tech‑enabled financial services platform that serves our customers’ lifetimes. As part of the Advance Intelligence Group—a Series‑D fintech unicorn ranked among LinkedIn Singapore StartUps Top with over 1,400 staff worldwide—we unite under the vision: “Advance with Intelligence for a Better Life” for our customers, colleagues and communities. Atome operates in 5 ASEAN markets (Singapore, Malaysia, Indonesia, Philippines, Thailand) with three key products:

• Atome BNPL: A leading buy‑now‑pay‑later brand partnering with thousands of online and offline merchants
• Atome Card: A pay‑later‑anywhere card
• Kredit Pintar: A leading Indonesian digital lending app regulated by Indonesia’s Financial Services Authority (OJK)

Key Responsibi...