Develops, plans, and implements the Enterprise Resource Planning (ERP) system and Customer Relationship Management (CRM) System. Evaluates and recommends changes to current and future ERP and/or CRM system requirements to meet organizational needs. Customizes and configures workflow to allow the integration of client/server applications.

Job Responsibilities and Duties

Essential Functions

• Identify ERP/CRM business systems solutions requirements by interviewing clients; analyzing work processes and operations; establishing solution objectives; preparing specifications.
• Implement and support Dynamics 365 for new and existing customers, including design, product configuration, testing, data conversion, user acceptance test and go‑live support.
• Gather information for the development of custom applications to complement or integrate with existing software.
• Follow the Project Charter and implementation methodology, produce...