Provides 3rd-level technical support for SCCM server downtime, able to handle requests and incidents arising from SCCM infrastructure, Microsoft Azure concepts and co-management or Autopilot using Intune.
Advance level of knowledge about SCCM infrastructure, primary site servers, secondary site servers and distribution points, co-management and Cloud Management Gateway.
Expert knowledge of current toolset: Microsoft Endpoint Manager (Config Manager, Intune).
Interfaces with customer and account-based teams on projects.
Performs complex troubleshooting activities.
Provides 3rd-level technical support in resolving internal and customer technical issues.
Knowledge in Infrastructure Management using SCCM and co-management.
Provides 3rd-level technical support on various Imaging engines and Windows 10/11 imaging technology (SCCM OSD & Intune Autopilot). Number of images to be managed: ...