Advance your career as a Technical Support Specialist I with GlobeStar Systems in Toronto, ON. This full-time hybrid role is designed for those passionate about technology and dedicated to top-tier customer service.
As an entry-level specialist, you will engage with customers to troubleshoot their technical issues, collaborating with various internal and technical teams. Your role is key to ensuring smooth communications for healthcare providers worldwide, making your contributions vital to improving patient outcomes.
Key Responsibilities:
• Manage and resolve incoming customer support tickets
• Install and configure various software systems
• Conduct remote audits and health checks of systems
• Maintain accurate documentation of technical interactions
• Provide exceptional customer support through phone and email
Requirements:
• Degree or Diploma in Computer Science, Engineering, or related
• Customer service experience preferred, especially in healthcare...