Become the first point of IT support as a Service Desk Analyst (L1) in a managed services environment. Utilize your troubleshooting skills and customer focus to assist users.

This position is perfect for those starting their careers in IT support. You'll provide first-line assistance for desktops, laptops, and mobile devices while troubleshooting Windows 10/11 and enterprise applications. Proficiency in Microsoft 365 and handling account-related issues will be essential for your success.

Key Responsibilities: • Provide first-line support for various devices and peripherals • Troubleshoot Windows 10/11 and enterprise applications • Support Microsoft 365 tools like Outlook and Teams • Handle password resets and MFA issues • Log incidents and service requests in ITSM platforms

Requirements: • Familiarity with Microsoft 365 user administration • Basic knowledge of Active Directory management • Understanding of networking fundamentals • Experience with ITSM tools ...