About Traya Health Traya Health is India's leading personalized hair health platform, combining Ayurveda, nutrition science, and dermatology to treat hair loss at its root. We have helped over 10 lakh Indians regain confidence through a science-backed, subscription-first model. As we scale our business category, we are building a dedicated leadership layer to own retention outcomes end-to-end. About the Role Customer Retention is a business-critical priority at Traya. This is a senior, high-ownership role that sits at the intersection of data, customer experience, product, and growth. This role is built for someone who operates from first principles, obsesses over the customer journey, and thrives in ambiguity. If you love going deep in data, designing experiments, and building systems that compound over time then this is for you. Key Responsibilities: Retention Strategy & Ownership • Own the full customer retention funnel from post-purchase onboarding through renewal and long-term loy...