Responsible to work with Customers, Operations and Sales team closely to ensure sites have proper pest management program with relevant documentations.
Responsible for monthly/ quarterly/ yearly reporting and also ensuring customers pass audits (internally and externally).
Quality Checks and Quality Assurance or regular walk downs at customer site to ensure the pest management service level are maintained.
Handle customer enquiries with regards to the difficult pest identification or preparation of pest identification reports.
Troubleshooting for unresolved pest issues and working closely with Operations and Sales to resolve these pest issues.
There are monthly and yearly quality inspection targets for this role of achieve.
This role will handle different customers (from across various industries) both inclusive and exclusive of reporting.