The Position:

Reporting to the Service Delivery Manager (SDM), the Enterprise Technical Team Lead will be expected to have technical expertise, along with some team management or leadership experience. Working closely with the Enterprise Account Manager and SDM, this individual will oversee how Managed Services are implemented and operationalized for successful service outcomes. You will also take on the role of coaching and mentoring technicians while providing technical support and guidance to the team in resolving complex technical issues. You will be an escalation point for our service team members and a point of contact for our clients and vendors. The Enterprise Technical Team Lead is a senior, hands‑on technical lead within managed services, responsible for the day-to-day secure operation, support, and continuous improvement of client cloud and endpoint environments. This role combines advanced technical execution with leadership through direct involvement in inc...