Network Configuration and Management: Configuring and managing network devices such as routers, switches, firewalls, load balancers, and VPNs.
Advanced Troubleshooting: Diagnosing and resolving complex network issues, including performance bottlenecks and connectivity problems.
Network Maintenance: Performing regular maintenance tasks, including applying patches, updates, and security configurations to ensure network reliability and security.
Performance Monitoring: Monitoring network performance to ensure system availability and reliability, using advanced monitoring tools.
Documentation: Keeping detailed records of network configurations, changes, and support activities.
User Support: Providing support to end-users and other IT teams for network-related issues.
Operational Hours: Provide 7 days shift hours technical assistance