Job Title: Enterprise Service Desk Analyst I

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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**The Opportunity:**

CACI is seeking professional customer-oriented candidates to join our Enterprise Service Desk team supporting FEMA OCIO. They should be able to quickly learn new business processes, troubleshoot system functionality and work independently in a fast paced, challenging environment.
The candidate will work Hybrid 3 days a week at the National Harbor and provide Tier 1 help desk support for FEMA enterprise service desk.

**Responsibilities:**

The FEMA Enterprise Service Desk provides 24/7 support for FEMA employees and non-FEMA external users. The Enterprise Service Desk Analyst provides frontline Tier 1 help desk support as the first point o...