**Description**

The Enterprise Operations Center Specialist-_Mid supports the SEC ISS contract by providing operational monitoring and incident response across enterprise infrastructure, systems, and networks. This role performs continuous event and alert monitoring, coordinates timely resolution activities, and helps maintain service availability and performance in a 24x7x365 environment. The specialist applies established operational procedures and advanced monitoring tools to diagnose complex issues and drive restoration actions with cross-functional technical teams. The position contributes to operational visibility, SLA performance reporting, and continuous improvement efforts aligned with SEC OIT service delivery objectives.

PRIMARY RESPONSIBILITIES

Enterprise Monitoring and Operational Visibility

- Perform day-to-day monitoring of enterprise systems, networks, and critical services for events, alerts, performance deviations, and availability r...