Job Description

This role is responsible for governing, supporting, and enhancing digital system operations within the EB Solution Support framework. It ensures service reliability, SLA adherence, and operational efficiency through proactive issue management, vendor coordination, and continuous process automation. The role focuses on identifying system gaps, implementing interim and long‑term automation solutions, and collaborating with stakeholders to streamline workflows, improve data accuracy, and deliver consistent, high‑quality support for business operations.

Responsibilities

• Analyze current system workflows to identify gaps, inefficiencies, or recurring issues.
• Engage with end‑users and stakeholders to gather feedback on system usability and improvement areas.
• Recommend and document enhancement proposals aligned with business needs and operational goals.
• Track system performance and incident trends to proactiv...