Enterprise Architect (Onsite Lead) – Agentic IVR (Banking)

Role Summary

We are seeking an experienced Enterprise Architect – Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP. This role combines deep architectural expertise with strong customer relationship management, acting as a trusted advisor to senior business and technology stakeholders.

Key Responsibilities

• Serve as the primary onsite liaison for banking stakeholders, building strong, trust-based relationships across business, operations, and IT.
  
• Lead Agentic IVR architecture design using GCP (CXAS, Dialogflow CX, ADK, Vertex AI, Api...