About Influx

Influx delivers on-demand, 24/7 customer support for brands and companies worldwide. Our global team of agents and managers work across time zones to provide seamless, high-quality support every day of the year—including holidays.

About the Role

We’re seeking a detail-oriented and analytical Customer Support Agent who can deliver clear, structured, and solution-focused support to customers. In this role, you’ll act as a trusted point of contact, helping users navigate complex topics, resolve issues efficiently, and ensuring a high standard of customer experience.

What You'll Do

• Handle high-volume customer inquiries via calls, email, and chat.
• Meet performance metrics (Call Handling, CSAT, QA, etc.).
• Simplify complex information into clear, easy-to-understand responses.
• Investigate issues thoroughly and provide effective solutions.
• Collaborate with relevant teams for problem-solving.