Qualifications:

• Diploma 3/bachelor’s degree holder.
• Prior work experience as a Customer Service Agent is a plus. Fresh graduates are welcomed to apply.
• Good proficiency in English is a must, minimum B2 above.
• Awareness of current affairs and events in the respective markets/countries.
• High on teamwork, engagement, and has the analytical thinking.
• Wiling to work in a 24/7 rotational shift.
• Willing to work onsite in Yogyakarta.
• Immediate joiner.

Responsibilities:

• Handling customer inquiries, complaints, and requests through multiple channel (call, chat, or email).
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Troubleshoot and resolve customer problems, escalating complex issues to hi...