Position Title: L2 Engineer /SME– Aruba

Department: IT/Network Operations

Job Summary

The L2 Engineer – Aruba is responsible for providing advanced technical support, troubleshooting, and management of Aruba network solutions. This role involves handling escalated issues from Level 1 (L1) support, ensuring the stability and performance of Aruba wireless and wired network infrastructure, and collaborating with cross-functional teams to implement and optimize network solutions.

Key Responsibilities

Technical Support and Troubleshooting

• Provide Level 2 (L2) support for Aruba network solutions, including wireless access points, controllers, and switches.
• Troubleshoot escalated issues related to network connectivity, performance, and configuration.
• Analyze and resolve complex network problems, ensuring minimal downtime and disruption.
• Perform root cause analysis (RCA)...